Simplicity & Reliability Achieve Patient Adoption and Increase Patient Satisfaction

Reading Time: 2 minutes

This week Eric Anderson, Clearwave Chief Operating Officer, AKA The Solutions Guy, introduces Darnell Brown, Clearwave’s Director of Software Engineering and they discuss how Clearwave approaches designing software solutions that have industry leading patient adoption.

 

Transcript:

Eric: Google Site Reliability and Engineering team has published a book. It’s commonly called the SRE Book. And in it, Google has explained how they manage some of the largest production systems in the world. But you really could sum it all up with this phrase, “Simplicity: a prerequisite for reliability.” At Clearwave we take that mantra seriously and keep things simple and reliable. And today, Darnell Brown, our Director of Development is gonna talk about how we approach software development and the impact it has on our users.

Simplicity: a prerequisite for reliability

Darnell: End users like simple and elegant user interfaces. It has to be reliable, it has to work all the time every time. Accenture recently did a study that found that out of the 100 largest hospitals in the U.S., only 2% of patients actually utilized the mobile applications that they provide. At Clearwave we have a mobile pre-check solution that has a user adoption rate of 40% to 60%. And our checking times average 90 seconds or less. So, our tagline at Clearwave is the patient’s choice. So I can tell you in engineering we don’t take that phrase lightly.

Darnell Brown, director of software engineering

Related Posts

How to Leverage Technology in Orthopedic Urgent Care Practices to Increase Patient Referrals

Reading Time: 4 minutes If your orthopedic practice offers convenient walk-in services, you can benefit greatly from advanced technology to maximize patient satisfaction, improve…

Read More > Read More >

How Patient Engagement Software Can Boost Your Practice’s Bottom Line

Reading Time: 5 minutes “Patient engagement software” can function in several areas of healthcare operations. Generally speaking, practices use it to draw patients collaboratively…

Read More > Read More >

Recommendations to Increase Patient Volume at Cardiology Practices

Reading Time: 2 minutes At cardiology practices, patients’ expectations are changing. Patients are looking for new and more adept ways to engage with cardiologists…

Read More > Read More >

Subscribe For Updates