Simplicity & Reliability Achieve Patient Adoption and Increase Patient Satisfaction
This week Eric Anderson, Clearwave Chief Operating Officer, introduces Darnell Brown, Clearwave’s Director of Software Engineering and they discuss how Clearwave approaches designing software solutions that have industry leading patient adoption.
Eric: Google Site Reliability and Engineering team has published a book. It’s commonly called the SRE Book. And in it, Google has explained how they manage some of the largest production systems in the world. But you really could sum it all up with this phrase, “Simplicity: a prerequisite for reliability.” At Clearwave we take that mantra seriously and keep things simple and reliable. And today, Darnell Brown, our Director of Development is gonna talk about how we approach software development and the impact it has on our users.
Darnell: End users like simple and elegant user interfaces. It has to be reliable, it has to work all the time every time. Accenture recently did a study that found that out of the 100 largest hospitals in the U.S., only 2% of patients actually utilized the mobile applications that they provide. At Clearwave we have a mobile pre-check solution that has a user adoption rate of 40% to 60%. And our checking times average 90 seconds or less. So, our tagline at Clearwave is the patient’s choice. So I can tell you in engineering we don’t take that phrase lightly.
Recommended for you
Patient Portals Vs. Password-Free Patient Engagement: What Gastroenterology Practices Are Seeing
Reading Time: 5 minutes By Chloe from Clearwave | May 15, 2023 Patient portals have gained popularity as patients search for more efficient ways…
OBGYN Medical Billing: Where Modifiers Get Missed & How to Fix It
Reading Time: 6 minutes By Chloe from Clearwave | May 1, 2023 Medical billing can be a complicated process, and when it comes to…
A Revenue-Focused Estimations Strategy to Increase Collections at Your Dermatology Practices
Reading Time: 6 minutes By Chloe from Clearwave | April 3, 2023 A revenue-focused estimations strategy can help your dermatology practice increase collections by…