Use AI-Powered Welcome Videos for New Patients
Practices of all sizes are finding unique ways to engage patients and personalize experiences through AI. See how one large FQHC is personalizing communications to new patients, even with 57 providers and 40,000 patients coming in the doors each year. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how provider-led educational and welcome…
Read MoreWhy Large FQHC Health Systems Choose Clearwave
Improving patient access to care while meeting operational and fiscal requirements is an evolving challenge for FQHCs, especially those with over 40,000 patients and 50+ providers. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how long lines, staffing strain and inconsistent data capture at check-in pushed the health center to rethink their front-desk…
Read MoreProactive Eligibility Checks Protect Staff Time
How are large practices reducing back-end billing complexities and revenue stalls with smarter eligibility verification? Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how Clearwave Eligibility’s unique approach helps their teams catch coverage issues early—before the visit becomes a billing or care coordination scramble. She highlights how flags for uninsured or underinsured patients…
Read MoreSelf-Scheduling Priorities for Large Health Systems & FQHCs
Improving patient access to care starts with self-scheduling that meets patients where they are. For large healthcare organizations—with nearly 60 providers seeing 40,000 patients per year and a variety of appointment types—digital scheduling can get complex. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how the organization discovered that many “walk-ins” were coming…
Read MoreReminder Personalization That Pleases Patients
The smarter practices get with reminders — the more engaged patients are and the faster your staff can complete pre-appointment tasks. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how they are able to personalize appointment reminders so patients only receive what’s relevant—eliminating repeat nudges once pre-registration or clinical intake is completed. She…
Read MoreSee Fast Kiosk Adoption—Across Every Age Group
What makes kiosks successful across multiple age groups and locations, especially as appointment volumes surge? With 40,000 patients coming in their doors, Kennedy Community Health needed a way to reduce check-in complexities, improve data capture and drop wait times. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares what their health system was looking…
Read MoreWhere to Fuel Administrative & Clinical Time Savings
Remove staff complexities around eligibility verification to drop workloads and headaches — while saving administrative and clinical staff hours of time as they prepare for visits. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how Clearwave Eligibility’s automated dashboard and flagging system can help staff stay focused on higher-value work instead of bouncing…
Read MoreA Proven Patient No-Show Reactivation Strategy
With 40,000 patients coming in the doors, no-shows may seem inevitable. See how large FQHCs are tackling no-shows with smart patient communications to reduce missed appointments and keep patients coming back for critical care. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health, shares how strategic patient communications help the organization address no-shows and care…
Read MoreProving ROI of Patient Communications
With 40,000 annual patients, sending outreach via mail can get expensive and personalizing digital communications can get complicated. See how Kennedy Community Health saves thousands of hours and dollars with smarter patient communications. Ruby Pezanetti, Chief Operating Officer at Kennedy Community Health shares how easy-to-run reporting helps her team measure patient communication campaign effectiveness and…
Read MoreThe Gold Standard in Patient Insurance Verification
Eligibility verification continues to be one of the biggest challenges for practices, large and small. After reducing claim denials and rejections significantly across practices, Chad Jackson, Regional VP at Comprehensive EyeCare Partners, shares the tools that have become their gold standard when it comes to patient insurance verification. Watch the full conversation, Automate to Accelerate:…
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