Callouts, Storms & Short Staff: How Oswego Health Keeps Check-In Moving
Facing staffing shortages, callouts and unpredictable Central New York storms, Oswego Health—an independent, nonprofit health system serving thousands of patients each month—needed a way to keep patient check-in moving without leaning on an already-stretched front desk. By partnering with Clearwave to put the healthcare journey in patients’ own hands, the Oswego build a front door…
Read MoreSuncoast Orthopaedic Keeps Pace with Growing Demand & Reallocates Workloads
After struggling with disconnected tools that created double entry, time-consuming manual work and frustrated patients, Suncoast Orthopaedic Institute turned to Clearwave’s AI Patient Engagement Platform to streamline the entire pre-visit journey. The result: 76 hours saved every week, an 83% drop in check-in times and an 80% reduction in calls tied to registration and eligibility.…
Read MoreDerry Medical Center Cut No-Shows 10x & Grows Without Adding Headcount
Within the first months of implementation, Derry Medical Center didn’t just meet their goals, they exceeded them across every category. By deploying Clearwave’s Patient Engagement Solution—DMC transformed how patients enter the practice and how revenue flows from click to care. Of the experience, Lubelczyk shares, “I have never seen a product be more impactful in…
Read MoreFaster Check-In. Cleaner Data. Stronger Revenue for Sheltering Arms
As a nationally recognized leader in physical rehabilitation with around 122k outpatient visits per year, Sheltering Arms Institute required a patient engagement infrastructure capable of meeting the administrative demands of a complex, high-volume health system. By partnering with Clearwave, Sheltering Arms positioned its organization for growth, while maintaining a 5-star experience, seeing 95% self-registration adoption…
Read MoreHow OSMS Eliminated Check-in Bottlenecks & Grew Collections Along the Way
The Orthopedic & Sports Medicine Specialists of Green Bay (OSMS) matched increasing provider and patient numbers with one solution that enabled staff to work proactively and patients to take ownership over their healthcare experience. At the same time, the multi-location organization increased collections by 85% while dropping check-in times and increasing acquisition. See how OSMS…
Read MoreInside Holyoke Medical Center’s Digital Front Door Transformation
With over 300 providers caring for 17,000 patients per month, see how this independent community hospital system leveraged patient-led technology to meet state requirements for collecting Race, Ethnicity, Language and Disability information (RELD); Sexual Orientation and Gender Identity information (SOGI); and Social Drivers of Health (SDOH) data. From improved data capture to 94% patient adoption…
Read MoreHMGS Sees More Patients While Cutting Check-in Times by 89%
HMGS Dermatology was focused on improving operational efficiency while maintaining the exceptional patient experience reflected in their 5-star reviews. See how HMGS partnered with Clearwave to overcome the complexities of running a busy, well-established practice, bringing modern patient experiences to match the superior dermatology care they provide. Patient Engagement Results: 97% Patient self-registration adoption (Kiosk,…
Read MoreNewport Ortho Elevates Patient Experience with 50% Fewer Front Desk Staff
Newport Orthopedic Institute needed a solution to get more done, with fewer administrative FTEs, as they faced a 50% reduction in registration staff due to ongoing shortages and churn. See how the institute chose one solution to streamline patient registration and communications — driving 95% kiosk adoption rates and a 65% boost in collections prior…
Read More95% Patient Adoption of Kiosks: Kentucky Eye Care Transforms Check-In
From 95% kiosk adoption rates to hours of staff time savings via instant eligibility verification, see how Kentucky Eye Care made it happen with over 4,500 patients coming in the doors each month. See how the practice successfully launched self-registration, and how they’ve increased collections and dropped workloads as a result. Patient Engagement Results: 95%…
Read More50% Reactivation Rate & 96% Kiosk Adoption For Kennedy Community Health
Kennedy Community Health stays on top of evolving federal compliance requirements, while balancing operational and fiscal responsibilities and improving patient experiences — all with one strategic approach. To tackle challenges across the patient journey, Kennedy Community Health launched Clearwave and Vital Interaction, helping them save hours of staff work and improve patient engagement. See how!…
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