Spire Practices Improve Patient Access & Drop Call Center Training Time by 86%
Spire Orthopedic Partners is a physician-owned, physician-led organization that partners with market-leading orthopedic practices in the Northeast. At its core, Spire’s mission is to help their partner practices compete, grow and thrive in a changing healthcare landscape. To support practices in scaling operations and elevating patient engagement, Spire partnered with Clearwave. See how Spire Partner…
Read MoreLVHC Tackles Growing Pains With Ease & Patient-Led Kiosks
Long Valley Family Heath Center (LVHC) serves over 2,000 patients per month across its federally qualified health center and dental clinic. With 15 providers managing growing patient volumes, LVHC sought a solution to enhance data collection, improve patient communication and streamline check-in. See how they made it happen all while improving patient experiences. Patient-Led Results:…
Read MoreEJFHC Kiosk Success: Faster Check-ins, Higher Collections, Happier Patients
EJFHC implemented Clearwave Eligibility and Registration kiosks to ease staff burdens, shorten wait times and enhance data accuracy. Today, 80% of patients now use kiosks for self-check-in and the practice drives an 82% co-pay collection rate, a notable achievement for an FQHC. See how! Patient Revenue & Experience Results: 1M39S Average Check-In Time 82% Co-Pay…
Read MoreFaster Eligibility Drives 89% Collection Rates at Southeastern Orthopaedic Specialists
Southeastern Orthopaedic Specialists sees over 4,000 patients per month, yet is able to keep check-in times to under 2 minutes and co-pay collection rates consistent at nearly 90%. See how they make it happen — all while dropping staff workloads. Patient Experience & Revenue Results: 98% Patient adoption of kiosks 1m57s Average check-in time 89%…
Read MoreCenter for Sports Medicine & Orthopaedics Improves Bookings for Patients & Call Center
The Center for Sports Medicine & Orthopaedics wanted to put patients in control, giving them the ability to book on their own, while also helping their practice fill schedules and reduce call center burdens. With an existing solution that couldn’t keep up, and even caused additional work for staff, the practice instead turned to Clearwave…
Read More95% Co-Pay Collection & Happy Staff – Jordan-Young Institute Makes It Look Easy
Jordan-Young Institute for Joint Reconstruction and Sports Medicine (JYI) sees 95% patient co-pay collection rates, while speeding up check-in times and optimizing staff workloads. JYI manages an impressive patient volume, with 17 physicians and over 20 healthcare providers seeing nearly 500 patients daily. Across their orthopedic, neurosurgery and physiatry departments, JYI was looking to speed…
Read MoreMarietta Eye Saves 1,500 FTE Hours with Smart Scheduling from Clearwave
See how Marietta Eye Clinic uses online scheduling to reduce call center staffing burdens while providing patients with the booking access they require — helping their staff save 1,500 hours per year! With 13 locations across the metro-Atlanta area, Marietta Eye Clinic sees thousands of patients every month for all types of vision services, from…
Read MoreDermatology Associates Optimizes Staffing & Patient Wait Times
Dermatology Associates offer a wide range of cosmetic and medical care to over 4,500 patients per month across their three locations. With growing patient volumes, Dermatology Associates launched Clearwave Registration, including patient check-in kiosks and pre-registration capabilities, to optimize staffing, intake and collections. The practice also implemented Clearwave’s Multi-Factor Eligibility and Communication solutions to speed…
Read MoreKiosks Enable Pulmonary Associates to Collect Payments Faster & Reduce Operational Costs
To keep up with growing patient volumes, while minimizing costs and improving efficiency, Pulmonary Associates of Mobile turned to patient-led registration. Read their story and see how you can achieve similar success! Patient Experience & Revenue Results: 92% Co-Pay Collection Rate 71% Appointments w/Reminders Confirmed 80% Kiosk Adoption 2m16s Average Check-In Time 1m31s Average Express…
Read MoreCAO Division 28 Increases Upfront Payments & Reduces Costs with Kiosks
Centers for Advanced Orthopaedics (CAO) Division 28 provides exemplary care to over 6,000 patients per month across their surgery and physical therapy centers. The practice puts patients first, providing state-of-the-art experiences and treatment. This mentality led CAO Division 28 to look to automated and self-service technology to reduce staffing strains and enhance patient access to…
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