How High-Volume Orthopedic Practice Keep Pre-Visit Work Intact 

By Blakely Roth | June 10, 2026

When appointments change, South Florida Orthopaedics & Sports Medicine keeps verified patient data connected to the next visit — protecting hours of completed work for staff and a frictionless experience for patients. See how! 

At A Glance 

• Practice: South Florida Orthopaedics & Sports Medicine 
• Providers: 21 MDs 
• Patient Volume: 18,000 visits per month 
• Locations: 5 locations — including 2 walk-in clinics 
• PMS / EHR: NextGen 

In a high-volume orthopedic practice, change is constant. Schedules shift for patients and staff constantly, and providers can get pulled into surgery. In most practices, those changes trigger a cascade of rework behind the scenes. 

For South Florida Orthopaedics & Sports Medicine, a 21-physician practice managing 18k visits a month across five locations that rework adds up fast. When an appointment moves, the verification, eligibility checks and intake work the team had already completed could reset, along with any pre-completed patient forms. Sending fully worked accounts back into the queue and asking patients to repeat steps they’d already finished. 

With Reschedule Assist from Clearwave, that’s changed. Patient-completed information now moves to the rescheduled appointment, so any pre-registration data stays connected to the patient’s next visit — no restarts, no duplicate work. 

The Results: Less Redundant Re-Entry, More Time Back

Each month at South Florida Ortho, Reschedule Assist quietly does the heavy lifting: 

• 67% of reschedules supported by Reschedule Assist automatically 
• 599+ patients spared from re-doing pre-registration each month  
• 1,500 of redundant manual updates eliminated for staff each month 

With 57% of patients completing their pre-registration ahead of time, these numbers are impactful. Reschedule Assist keeps that patient-completed information attached when plans change, protecting patients’ time and reducing their frustration, along with staff workloads.  

In Practice: When a Provider Gets Pulled to Surgery

One situation showed the value of Reschedule Assist almost immediately for South Florida. On one especially busy day, a PA was unexpectedly pulled to help with surgery coverage, and another PA stepped in to cover clinic patients. 

Before Reschedule Assist, that kind of change meant hours of manual work. Randesha Dennis, Director of Revenue Cycle Management for South Florida Orthopaedics & Sports Medicine says, “Staff would have to update every appointment individually — and in doing so, many of the insurance verification statuses and workflow markers already completed through Clearwave would reset or disappear. That meant re-verifying benefits, re-checking appointment readiness and re-tracing work the team had finished earlier that day.” 

She continues, “Instead, today those appointments are updated seamlessly, with the completed verification information and backend workflow statuses intact. What has the potential to become a major operational disruption turns into a quick adjustment — and the clinic kept running smoothly, with no added burden on the scheduling or authorization teams.” 

In Practice: A Single Wrong Field, Without the Chain Reaction

Another example that would previously create added work is when patients are manually scheduled under the wrong physician’s name. Despite the appointment time, clinic location and visit details all being correct, when the appointment is switched to the correct provider any pre-completed data would be lost.  

Dennis explains the scenario, ” Near the end of the day, a scheduler would catch that the listed provider was incorrect, but now the patient had already been verified, confirmed and reviewed for authorization requirements. Previously, correcting that single provider field would have triggered a chain reaction.”  

She continues, “The appointment would effectively look ‘new’ to downstream teams, dropping it back into authorization and benefits review queues even though the patient had already been fully worked. At the end of a busy clinic day, that often meant duplicate work and unnecessary confusion. Now, with Reschedule Assist, corrections are made automatically on the back end while preserving all the previously completed verification and authorization review information. Nothing has to be restarted, patients remain ready for their visits, and our authorization team avoids having already completed accounts recycled back into their workload.” 

Why Reschedule Assist is Essential for Busy Specialty Practices

Reschedules are a reality in healthcare — but they shouldn’t create extra work for staff or frustration for patients. Reschedule Assist works in the background as a quiet assistant to both, automatically carrying patient and appointment data from the original visit to the new one. For a practice the size of South Florida Ortho, that continuity shows up in three ways: 

• Greater staff efficiency: teams stop re-entering co-pays, notes and eligibility updates, freeing time for higher-value work. 
• A better patient experience: patients don’t have to repeat pre-registration steps they’ve already completed. 
• Stronger data continuity: critical information is preserved between appointments, helping teams maintain accurate, complete records. 

Reschedule Without the Reset

See how Clearwave keeps the full pre-visit journey moving — capturing patients at the start and protecting continuity throughout. Explore Reschedule Assist or book a walkthrough with our team. 

Explore Clearwave’s recent innovations to see how you can fuel smarter scheduling from start to finish.