Meet Clearwave Voice AI: More Patients, Slashed Hold Times, Faster Outcomes

The next frontier in patient access extends Clearwave’s Omni-Channel Scheduling Platform into the Agentic AI era.

 ATLANTA, GA — June 03, 2026 — Clearwave, the leading AI patient engagement platform provider, announces the launch of Clearwave Voice AI, a game-changing innovation that extends its best-in-class Scheduling platform into the voice channel. Built to help busy healthcare organizations automate high-volume calls, Clearwave Voice AI reduces operational strain while delivering a personalized call experience and increasing patient acquisition around the clock. 

Built on Clearwave’s proven Scheduling platform, Voice AI applies one unified set of scheduling rules across online, voice and call center channels. This approach supports true omni-channel scheduling, helping health systems and specialty practices bring consistency, efficiency and scalability to call handling — without adding staff. 

The launch comes at a critical time as research shows 60% of patients on hold will abandon their call within one minute, while 85% of callers who reach a voicemail won’t call back. Additionally, 11% of patient calls happen outside normal business hours, causing practices to miss valuable opportunities to serve patients. 

“Clearwave Voice AI represents the next evolution of patient scheduling, and it’s built to meet the demands of today’s healthcare organizations,” said Kristen Bryant, Chief Commercial Officer of Clearwave. “For nearly two decades, Clearwave has helped specialty practices modernize patient access. Now we’re bringing that same automation and intelligence to the phone. With Voice AI, practices can turn overwhelming call volumes into real-time, automated outcomes—without sacrificing control or adding staff.” 

Clearwave Voice AI delivers automation across three core areas: 

Call Handling 

• Answers high-volume, routine calls (i.e., hours, directions, accepted insurance) 
• Resolves routine patient inquiries instantly 
• Drops hold times down to 0 for initial calls and reduces voicemail backlogs  

Scheduling 

• Books new and existing patients without staff intervention 
• Enables patients to cancel, reschedule or modify appointments over the phone  
• Matches patients to the correct providers, locations and services 
• Uses one unified rule set, executed everywhere (online, voice & call center) 

Clinical & Admin Automation 

• Automates requests for prescription refills, medical records, billing inquiries and order inquiries 
• Alleviates front desk and clinical overload with intelligent triage and automation 
• Sends tasks back into the PM System for staff follow-up, speeding up resolution 
• Captures patient intent and offers a warm handoff only when necessary 

Client Impacts with Voice AI 

Early adopters of Clearwave Voice AI are already seeing results. Voice AI handles 15K+ calls per month at an average of 90 seconds per cal, which is about 63% faster than the four-minute average for human call center agents.

For healthcare organizations facing staffing shortages, high call volumes and operational bottlenecks, Clearwave Voice AI offers immediate results: 

• Reduced staff interruptions, hold times and phone queues 
• Increased patient acquisition, even after hours and on holidays 
• Improved control with centralized scheduling logic 
• Boosted patient satisfaction with fast, consistent phone service 

Clearwave Voice AI is not a phone system upgrade—it’s a strategic leap forward for multi-site healthcare organizations that want to modernize patient access without losing control. With this release, Clearwave further solidifies its reputation as a trusted partner in helping large organizations navigate operational complexity through automation and innovation.  

Interested in learning more about Voice AI? Schedule a demo or dive deeper here. 

About Clearwave 

Clearwave is the Patient Engagement Solution built to drive measurable results for specialty healthcare practices. Clearwave empowers patients to schedule, register and check in on their own—anytime, anywhere—while ensuring accuracy and efficiency at every step. Clearwave’s comprehensive patient engagement suite and AI solutions help healthcare organizations and multi-specialty practices grow revenue, improve collections, reduce claim rejections and expand patient access without adding staff or complexity. With trusted integrations, a comprehensive partner ecosystem and a proven focus on efficiency, Clearwave helps practices optimize staff operations, accelerate revenue and deliver the modern experiences patients expect. Powering 5,000+ Multi-Specialty Organizations and Top-Ranked Health Systems Nationwide, Clearwave empowers healthcare organizations to achieve measurable growth and lasting operational excellence.