What it Takes to Personalize & Automate the Entire Patient Journey
Streamlining the patient journey in today’s digital age, demands tools that work. Not just to improve patient experiences, but to personalize them, while saving staff time, increasing revenue and enhancing provider engagement with patients. See why Comprehensive EyeCare Partners—a physician-led organization encompassing 11 practices, over 100 providers and 50 locations—chose Clearwave and Vital Interaction to…
Read MoreDo Digital Tools Reduce Personalized Patient Interactions?
When you start adding automation to patient-centric tasks, does that take away the personal touch? Chad Jackson, Regional VP at Comprehensive EyeCare Partners, has found that adding automation actually increases the amount of personal touches you can have with your patients. Listen in to see how. Watch the full conversation, Automate to Accelerate: Booking, Reminders &…
Read MoreIncreasing Premium Service Conversion Rates
AI-driven patient education is already helping practices increase premium service conversion rates. For example, Texan Eye launched a patient education campaign, which led to an increase in IOL conversion rates, from 29% to 51%, a 76% boost. Chad Jackson, Administrator at Texan Eye, shares what drove that growth and how other practice leaders can leverage…
Read MoreHow Pre-Registration & Clinical Intake Save Time
Drop front office and clinical staff workloads before patients arrive by offering Clinical Intake. Chad Jackson, Regional VP at Comprehensive EyeCare Partners, shares how the practice is driving 64% patient adoption of pre-registration and clinical intake, prior to their appointments. Watch the full conversation, Automate to Accelerate: Booking, Reminders & Revenue on Autopilot. See how…
Read MoreBringing Patients Back in For Critical Care
Getting patients to come back to your practice for care is critical, especially for those with chronic conditions like glaucoma or macular degeneration. For Chad Jackson, Regional VP at Comprehensive EyeCare Partners, patient reactivations and recalls are a safety thing, meaning these notifications must be handled according to a specific schedule. Jackson shares how their…
Read MoreHow Kiosks Enhance Patient and Staff Interactions
How can you make your digital registration process personalized for patients while keeping interactions genuine with the front desk? Chad Jackson, Regional VP at Comprehensive EyeCare Partners, shares how to balance digital engagement and patient interactions with front desk employees — and how patient-led kiosks can create warmer, personalized experiences. Watch the full conversation, Automate…
Read MoreWhat Great Looks Like for Scheduling and Reminders
What does a great scheduling process look like for patients and staff? Making the patient scheduling journey seamless for patients is easier said than done. Chad Jackson, Regional VP at Comprehensive EyeCare Partners, shares how you can look at your scheduling process, both online and for those calling in, to make strategic improvements. He also…
Read MoreHow to Combat Dropping Medicare Reimbursement Rates?
Reports indicate that Medicare enrollment is on the rise while reimbursement rates continue to drop. How can you balance this challenge and ensure profit growth next year? This quick clip covers steps you can take right now. Kristen Bryant, SVP of Marketing and Revenue Operations at Clearwave shares more actionable tips on accelerating revenue streams…
Read MoreIs it Time to Find a New Scheduling Tool?
Considering online scheduling but facing a lack of support from practice providers? Already using online scheduling with dismal results? This quick clip covers how to spot the difference between good and great self-scheduling tools. Kristen Bryant, SVP of Marketing and Revenue Operations at Clearwave shares actionable tips on boosting acquisition, with lower marketing spend in…
Read MoreWhy Do My Administrative Staff Keep Leaving?
Having difficulty keeping capable administrative staff at your specialty practice? This quick clip covers two main ways to reduce staff turnover and reduce workloads and overtime. Kristen Bryant, SVP of Marketing and Revenue Operations at Clearwave shares more actionable staff optimization tips in this short, on-demand webinar on, Top Priorities for Healthcare Leaders. See what…
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