How Does Clearwave Integrate With Veradigm for Patient Check-In?
By Blakely Roth | October 9, 2026
Veradigm practices use Clearwave for patient-led kiosk, tablet and mobile check-in, seeing 97% kiosk adoption rates and 95% co-pay collection rates every month.
Clearwave is a certified integration partner with Veradigm Practice Management, that empowers patients to check in themselves via kiosk, tablet or mobile—without downloading an app or logging into a portal. Registration, insurance and payment data flow discretely into Veradigm, often with no manual intervention, helping speed up check-in and improve data accuracy for fewer denied claims later on. Jordan-Young Institute is a clear example of this integration partnership in action, with the orthopedic organization seeing 97% of patients adopt check-in kiosks and collects 95% of co-pays on average.
Healthcare organizations also integrate Clearwave and Veradigm to power online scheduling, voice AI for scheduling and call handling, patient communications and more — all to drop no-shows and reduce staff workloads across the patient journey.
What does the Clearwave and Veradigm integration cover at check-in?
Clearwave integrates with Veradigm to provide patient check-in tools that truly absorb staff workloads, including mobile pre-registration, clinical intake and in-office kiosks.
How it works: Patients pre-register for their appointments on the go—right from their Clearwave reminder. Then, Clearwave sends patient-entered information straight into Veradigm’s EHR software, reducing manual data entry and errors. For clinical intake, Clearwave integrates directly within Veradigm’s industry-leading EHR solution, ensuring the forms patients fill out before their visit flow directly into the patient’s chart, where providers can use them to prepare for upcoming exams.
At check-in, patients step up to the kiosk or scan a QR code to check in, and if they’ve completed pre-registration, they don’t have to re-enter any of the information. Instead, those patients simply walk up, sign in at the kiosk, where their insurance is automatically checked. During check-in, Clearwave scans patient driver’s licenses and insurance cards, verifies eligibility and collects co-pays, past-due balances and more through the kiosk, which connects directly with Veradigm’s preferred payment vendors. Patients can make any necessary payments on the spot and be ready to see their provider in seconds.
How does Clearwave work alongside FollowMyHealth?
Veradigm FollowMyHealth is a well-rated patient app that works well for patients who already use it.
Clearwave extends that access to the patients who may not leverage the app, including walk-ins and first-time visitors. The practices that combine the power of Clearwave and Veradigm aim to increase patient capacity while supporting a leaner team as Clearwave’s patient-led check-in approach is proven to absorb staff workloads and improve data accuracy. When a busy orthopedic or multi-specialty group sees dozens of patients each hour, including walk-ins, they want a dedicated kiosk in the lobby, eligibility checked before the visit and co-pays collected before the patient sits down. Clearwave extends Veradigm’s capabilities to make these check-in goals possible, regardless if staff are out sick, in training or haven’t been backfilled — that’s the Clearwave difference.
What results do Veradigm practices see with Clearwave?
- 97% patient kiosk utilization
- 95% patient co-pay collection rate
- 1m 43s average check-in time
- 62% pre-registration utilization
- 71% of appointments with reminders confirmed
“We’re no longer stretched too thin or seeing staff get burnt out. Clearwave lightens the workload and helps us work faster. I can’t imagine switching to something else,” said Tiara Williams, Patient Registration Manager.
- 91% of co-pays collected at check-in
- Under 2 minutes check-in time
- 92% active insurance
Why do Veradigm practices see high collections with Clearwave check-in kiosks?
Patients are more willing to pay when they can see their balance privately and settle it in a few taps at the Clearwave Kiosk — which have the 95% co-pay collection results to prove it. At the front desk, it’s easy for a patient to say they’ll pay later, and that balance often turns into a statement and a follow-up call. On a kiosk, the co-pay and any past-due amount sit right in the flow, which is a big part of why both practices above collect more than 90% at check-in.
What should practices on Veradigm ask a check-in vendor?
Start with how much of check-in still needs a staff member once the vendor is live. Long lines, inconsistent collections, re-keyed data and high claim rejection rates all mean your team is still carrying most of the work. Those are usually the signs it’s time for a new check-in partner.
If you’re comparing options, ask three things:
- What share of patients actually complete check-in on their own?
- Does registration data land in Veradigm as discrete fields, or does someone have to clean it up?
- Does eligibility run before the visit, so the co-pay is right when the patient pays?
The answers tell you whether check-in will keep working on the days your front desk is short-staffed. For Jordan-Young and Southview Medical, that consistency across every location is what made the investment pay off.
See how Clearwave and Veradigm work together.