Self-Service & Automated Agents That Drop Staff Workloads
Eligibility Agent
Clearwave's gold-standard Eligibility Agent automatically drops staff workloads with smart AI automation from scheduling to pre-visit insurance updates and more. Bottom line: your staff saves hours and you save dollars.
Automated Eligibility Verification
By instantly determining and presenting eligibility data in an all-patient dashboard, staff no longer have to spend hours reviewing individual patient eligibility and benefits reports. With Clearwave’s presentation of data and simple flagging system, staff can narrow their focus on the patients with insurance discrepancies that require their attention — dropping workloads by hours.
Appointment Manager
Healthcare organizations use Clearwave's Appointment Manager to let patients quickly confirm, reschedule or cancel straight from their reminder — and all without staff intervention
Learn more about Appointment Manager
Drop no-shows and fill more slots, automatically, without having staff handles one phone call or re-booking. Appointment Manager connects Clearwave Registration and Scheduling — so a patient can confirm, reschedule or cancel straight from their reminder. Patients never leave Clearwave and any changes they make transfer directly into your system, so the schedule stays up-to-date and staff never have to step in.
Voice Agent
Turn patient calls into automated outcomes without staff intervention. From routine inquiries to appointment management and clinical requests, Clearwave's Voice Agent Receptionists do it all.
Voice AI
Clearwave Voice AI handles high-volume, repetitive calls 24/7, saving staff hours every day. Easily reduce call queues and ensure patient demand is captured, not missed — with tasks written back directly into the Practice Management System. Built on Clearwave’s proven omni-channel scheduling platform, Voice AI applies one unified set of scheduling rules across online and voice channels. Beyond booking, Voice AI helps practices free staff from manual call handling while maintaining access, accuracy and control across every patient interaction.
Staff Efficiency Audit
Use the Staff Efficiency Audit to track front desk staff performance—by individual and by location—to inform training and build stronger clearing habits for reduced denials. See how. Clearing habits from your team
Learn more about Staff Efficiency Audit
Clearwave's Eligibility Agent automatically flags errors for staff, auto-clears noisy flags by immediately resolving issues and providing reporting to improve staff clearing of complex insurance discrepancies. This combined approach puts AI to work to flag discrepancies and point AI towards simple-solves, only flagging the challenges that require staff to intervene. With advanced reporting on manual flag clearing, healthcare organizations are better able to train staff, prioritize their time and reduce claim denials.
Clinical Intake Agent
Patients can complete all of their clinical and medical history information in advance while they’re on the go or from the comfort of their own homes!
Clinical Intake
Take one more task off your staff’s shoulders by enabling patients to complete clinical intake ahead of time. Their information instantly flows into your EHR, either by PDF or discrete data fields, reducing data entry challenges and errors.
Reschedule Without the Reset
Rescheduled appointments often create duplicative work for staff and frustration for patients. Clearwave eliminates that friction through Reschedule Assist!
Reschedule Assist
Rescheduled appointments often create duplicative work for staff and frustration for patients. Reschedule Assist eliminates that friction within Clearwave by preserving key information throughout the rescheduling process, allowing staff to pick up right where they left off!
Point-of-Service Collections
Collect accurate co-pays, past-due balances and even estimations at the point-of-service without relying on staff to ask for payment.
Point-of-Service Collections
In a busy office, staff may feel uncomfortable or too rushed to ask for payment. Rather than rely on staff, collect payments digitally at the point-of-service and even enable patients to keep a card-on-file for future transactions. Practices have seen upwards of 112% increases in collection rates by going digital!
Pre-Registration & Digital Consents
Automatically capture patient demographics, signed consents, insurance information and more, all before patients arrive. Direct EHR/PMS integration means no staff involvement!
Pre-Registration & Digital Consents
Collect the most accurate patient data including demographics, compliance information, electronic signatures, insurance information, patient drivers’ license/insurance card images, custom questions and more. All forms and information captured during registration are automatically reconciled and integrated into your PMS/EHR.
Kiosk Agent
Empower your patients to check in themselves using their preferred technology: kiosk, mobile, or tablet. Enable them to make co-pay and outstanding balance payments digitally!
Self-Service Patient Check-In
Clearwave offers truly self-service and passwordless patient registration, via kiosk, tablet, mobile and pre-registration. All resulting in shorter wait times for patients, improved data capture for cleaner claims and increased collections, by 112% on average. Reduce registration tasks for staff by 87% or more and drive nearly 99% patient adoption of self-service check-in!
Multi-Lingual Communications
Let patients engage how they’re most comfortable in 13 popular languages, including English, Spanish, Portuguese, Russian, Persian/Farsi, Korean, Albanian, Arabic, Vietnamese, Chinese, Haitian Creole and French.
Multi-Lingual Communications
Clearwave offers the ability let patients select their preferred language for registration and communications from your practice. Once a patient's language is set on their account, Clearwave will remember that language and automatically use it in the future for patient registration, reminders and recalls. English and Spanish are included, with 13 total supported languages available to your practice.
Outreach Agent
Keep patients on-time and in the loop about critical administrative needs with patient communications from Clearwave's Outreach Agent. Send timely notifications about office closures or providers calling out sick and more.
Flexible Patient Communications
The patient communications you need, from the all-in-one solution you already rely on to optimize staff workloads. Use hands-off, digital communications to reduce lapsed patients and maximize physician schedules. Engage your patients with engaging reminders, recalls, mass messaging and two-way texting.
Real-Time PMS/EMR Integration
Consolidate vendors to get more done. Clearwave integrates with 50+ PMS/EHRs to provide the automated and self-service solutions you need. Reduce staff burdens and meet patient expectations with less vendors!
Real-Time PMS/EHR Integration
From scheduling to verification, registration and beyond, Clearwave remains connected with your PMS/EHR. Ensure you’ve got data where you need it most. Patient information captured in Clearwave flows seamlessly back into your PMS and EHR. For example, Clearwave automatically maps payers to appointment types, matching and inputting the correct co-pay amount to patient accounts without staff involvement.
Real Clients, Real Results, Real Measurable Impact
How Clearwave Optimizes Staff at Practices Like Yours
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Callouts, Storms & Short Staff: How Oswego Health Keeps Check-In Moving
Facing staffing shortages, callouts and unpredictable Central New York storms, Oswego Health—an independent, nonprofit health system serving thousands of patients…
Suncoast Orthopaedic Keeps Pace with Growing Demand & Reallocates Workloads
After struggling with disconnected tools that created double entry, time-consuming manual work and frustrated patients, Suncoast Orthopaedic Institute turned to…
Staff Optimization at Your Fingertips!
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