Reduce No Shows So Your Physicians Take Notice

Alabama Ophthalmology Associates (AOA) has three core locations and six Board-certified ophthalmologists on staff that provide sub-specialty care. See how the practice implemented a new reminders solution and tailored strategy to reduce missed appointments to the point where physicians and nurses took notice.  

The Impact of a Reminders Strategy That Works  

  • Reduced their no-show rate since implementing voice reminders (along w/ text and email)    
  • 79% of patients who received reminders also confirmed their appointment  
  • 55% of patients in one month were Express/Pre-check users   
  • Created FTE cost savings