One Solution to Drop Patient Wait Times and Increase Collections

Southview Medical Group is a healthcare organization that sees over 700 patients a day across locations and specialties including cardiology, dermatology, gastroenterology, endocrinology and more. With high patient volumes, the health system looked to reduce wait times, keep provider schedules on track and increase collections. Daniel Chattom, Clinical Systems Manager at Southview Medical Group, shares how they implemented one solution to solve three challenges. Watch the full conversation on How to Unlock Hidden Revenue During Patient Check-In.

Patient Revenue Results:

  • $142K Monthly Avg Collections in 2022
  • 86% collection rate
  • Average patient check-in time: Under 2 minutes
  • Express/pre-check patient check-in time: 1min 26sec
  • 72% of appointments w/reminders confirmed
  • 46.3% of appointments w/reminders pre-checked
  • Decrease in no shows