How One Ophthalmology Practice Reduced No Shows

Meet Patients Where They Are 

Alabama Ophthalmology Associates (AOA) has three core locations and six board-certified ophthalmologists. During a conversation on Patient Reminders: No Room for No Shows, AOA Administrator, Brooke Dover shares how the practice reduced missed appointments by customizing their reminders strategy to best fit their patients’ preferences. Their efforts paid off, with physicians and nurses noticing a difference in missed appointments, listen to see how you could take a similar approach.

The Impact of Clearwave Reminders: 

  • Reduced no-shows since implementing voice reminders   
  • 79% of patients who received reminders also confirmed their appointment 
  • 55% of patients in one month were Express/Pre-check users  
  • Created FTE cost savings