Alabama Ophthalmology Associates’ Clearwave Experience

A Partner Who Cares

Alabama Ophthalmology Associates (AOA) has three core locations and six board-certified ophthalmologists. During a conversation on Patient Reminders: No Room for No Shows, AOA Administrator, Brooke Dover discusses challenges AOA faced with their previous reminders vendor. AOA was looking for a reliable reminders solution, and partner, who cared about their no-show challenges, and the associated, practice-wide impacts. Dover shares her experience with Clearwave Client Success, Support and Implementation.

The Impact of Clearwave Reminders: 

  • Reduced no-shows since implementing voice reminders   
  • 79% of patients who received reminders also confirmed their appointment 
  • 55% of patients in one month were Express/Pre-check users  
  • Created FTE cost savings