Patient Engagement Best Practices for Large Healthcare Organizations & Hospitals
By Blakely Roth | Updated May 20, 2026
As healthcare organizations scale, so do their operational and patient engagement challenges. Multi-location practices, hospital networks and health systems with 100+ providers or thousands of patients per month need more than a check-in tool—they need a proven partner that can support efficiency, revenue growth and patient satisfaction at scale.
Clearwave’s Patient Engagement Solution powers 5,000+ multi-specialty organizations and top-ranked health systems nationwide. By extending beyond traditional patient engagement tools, Clearwave empowers patients to take charge of their healthcare journey—reducing staff strain, ensuring accurate eligibility and driving higher collections. Hospitals and enterprise-sized practices across the nation already rely on Clearwave to deliver seamless scheduling, registration, eligibility, payments and communication—all integrated into their existing workflows.
The proof? Let’s look at the hospitals and healthcare organizations using Clearwave to transform patient engagement across thousands of patients each month.
Holyoke Medical Center: Powering a Digital Front Door Transformation
About: Holyoke Medical Center is an independent community hospital in Massachusetts comprised of:
- 300+ providers
- 17,000 patients per month
- Multiple medical centers and outpatient clinics
- MEDITECH Expanse PMS & EHR
Clearwave Solutions Implemented:
- Eligibility
- Registration
- Communications
Organization-Wide Results:
- 94% Patient adoption of self-registration (despite an average patient age of 57)
- 56% Co-pay collection rate at check-in (up from 0%)
- 66% Appointment confirmation rate via reminders
- 2 minutes, 11 seconds average check-in time (under 90 seconds for pre-registered patients)
Facing new Massachusetts requirements for capturing RELD, SOGI and SDOH data alongside ongoing staffing challenges, Holyoke Medical Center turned to Clearwave to modernize registration and streamline workflows. By combining self-registration, real-time eligibility and point-of-service payments into a single patient-led workflow — with data flowing seamlessly into MEDITECH Expanse — Holyoke improved data capture, reduced administrative burden and built a point-of-service collections process from the ground up.
Chris Giroux, Director of IT Application Services at Holyoke Medical Center, sums it up, “Clearwave addresses a lot of different pain points and patient friction points for us. It’s helped us streamline not only registration, but also clinical workflows while meeting critical state requirements for patient data capture.”
Baptist Health: Creating a Consistent Check-In Experience Across Systems
About: Baptist Health, based in Montgomery, Alabama, is comprised of:
- 3 Hospitals
- 5 Outpatient Imaging Centers
- 1 Outpatient Surgery Center
- Multiple physician groups and specialty clinics
Clearwave Solutions Implemented:
- Eligibility
- Registration
- 82 kiosks deployed across facilities (up from an initial 10)
Organization-Wide Results:
- 94% Patient kiosk adoption
- 157% Increase in collections year-over-year
- 75% Reduction in check-in times (down to just 2 minutes, 18 seconds)
By deploying Clearwave, Baptist Health overcame the challenge of managing six different scheduling and billing systems. Today, patients across its hospitals and outpatient centers enjoy a consistent, streamlined experience—whether they are checking in for surgery, imaging, or a routine visit. Read the full story.
Spire Members Improve Access & Drop Call Center Training Time by 86%
About: Spire Orthopedic Partners is a physician-owned, physician-led organization partnering with leading orthopedic practices across the Northeast, including Orthopaedic Associates of Manhasset (OAM). Spire is comprised of:
- Dozens of orthopedic providers and sub-specialties across multiple states
- Practices with high-volume call centers managing 25,000+ bookings per year
Andrew Vieira, Vice President of Clinical Applications at Spire, highlights the organization’s mission, “Orthopedics is a complex specialty with many nuances and sub-specialties within it. Each requires its own set of unique skills and the call center’s ability to match the appropriate specialist to the patient’s problem is a complex process.”
Clearwave Solutions Implemented:
- Scheduling
- Call Center
- Eligibility
- Registration
Organization-Wide Results:
- 86% Decrease in call center training time (from 21 days to just 3)
- 192 Hours saved annually by reducing phone bookings
- 50% Online bookings made after hours
- 92% Patient adoption of kiosks with under 90-second check-ins
By implementing Clearwave, Spire practices, including OAM, not only streamlined call center operations but also improved accuracy in patient-provider matching—a common challenge associated with orthopedic scheduling. Physicians saw a sharp reduction in scheduling errors, while patients gained 24/7 online access to the right providers.
Vieira says, “Clearwave Call Center has helped us bridge this gap and provide the level of care we seek to achieve at Spire. Clearwave’s flexibility, customizations and understanding of our needs as an organization to provide such care has been essential to the success of our partnership with them.”
Comprehensive EyeCare Partners: Increases Conversions & Collections
About: Comprehensive EyeCare Partners (CompEye) unites 11 practices, 100+ providers, and nearly 50 locations across the western U.S. Their mission is to help eyecare practices deliver both clinical and operational excellence.
Clearwave Solutions Implemented:
- Eligibility
- Scheduling
- Registration
- Partnered with Vital Interaction for advanced patient communication
Organization-Wide Results:
- 154% Increase in collections at time-of-service
- 76% Increase in premium IOL conversion rate
- 96% Adoption of self-registration
- 63% Decrease in first-pass claim denials
- 2-3 Minute average check-in times
By combining Clearwave’s robust eligibility and registration tools with AI-powered patient communication, with Clearwave partner Vital Interaction, CompEye practices streamlined the patient journey while improving financial outcomes. Patients now enjoy fast, seamless check-ins and proactive educational resources that drive smarter healthcare decisions.
Chad Jackson, Regional VP at CompEye, sums it up, “It’s been great to see the improvements in engagement across the patient journey. Combined with the cost and efficiency savings we’ve seen using these tools, the impact has been tremendous.”
Scalable Patient Engagement for Large Healthcare Organization
Clearwave isn’t just for small and mid-sized practices—it’s already proving its scalability across some of the largest healthcare organizations in the U.S. From hospitals managing multiple scheduling systems to multi-location specialty practices, Clearwave delivers patient-led, staff-optimized and revenue-accelerating results.
Large-scale healthcare organizations don’t have to compromise between efficiency, accuracy and patient satisfaction. With Clearwave, they can achieve all three—no matter how complex their operations become. See it in action!