The Evolution of Patient Scheduling

It’s easy to coordinate most of our purchases, reservations and appointments online and on-demand. Patients also enjoy this kind of convenience and accessibility when scheduling medical appointments.

Beginning in 2020, practices had to innovate to find new ways to deliver care safely. Digital scheduling options support safer approaches to healthcare delivery while also offering the 24/7 accessibility that patients appreciate.

Appointment Scheduling Pain Points

First impressions matter and your patients’ scheduling experience is usually the first encounter with your practice. 

Patient appointment scheduling is no longer the straightforward experience that it used to be, and often relies on visibility into insurance coverage, patient history, financial obligation, and the scheduling preferences and workloads of providers.

Identifying the correct appointment type within complex appointment requirements and availability is important to accomplish quickly, to make the experience less painful for both patients and staff.

Patients find traditional practices often lack personalization, access, and convenience. One study conducted in 2017 on patient waiting revealed that it takes an average of eight minutes to schedule an appointment over the phone, with about 30% of that time spent on hold. 

Patients will often choose the simplicity and clarity of another provider with digital scheduling options. While patient engagement capabilities evolve into a competitive provider offering, it’s critical for practices to reimagine the relationship they have with their patients. 

Clearwave’s mission is to take the stress out of scheduling for both your patients and your practice and simplify healthcare delivery. An online scheduling system from Clearwave addresses these problems and enhances the patient experience. With an online scheduling system, your patients can access your schedule and pick an appointment that‘s best for them. 

Online Patient Scheduling

Self-scheduling is an aspect of patient engagement that gives them more independence and control, and makes them feel more connected to a practice or health system. Self-scheduling enables patients to easily book appointments online from their mobile devices, and it’s usually to get this accomplished outside of regular work and practice hours. 

Your patients are not the only ones who reap the benefits. Practices observe improved capacity and reduced no-shows thanks to patient self-scheduling. Moreover, online patient scheduling frees up time for front office staff to focus more on patient care. 

Clearwave Scheduling has the power to streamline your practice’s pain points, helping to improve both patient experience and satisfaction. 

Automate Your Patient Scheduling

Clearwave can address patient scheduling challenges head-on, and make scheduling more efficient and satisfying than ever. With the help of Clearwave, your practice no longer has to manage appointments manually but can make workflows less cluttered. More importantly, it will offer your patients greater convenience, improving patient satisfaction and building loyalty and strong patient-provider relationships.

Wondering how best to implement Clearwave at your practice? Download the Top 7 Trends Impacting Healthcare Providers in 2021 for ideas now!

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