Derry Medical Center Cut No-Shows 10x & Grows Without Adding Headcount

Within the first months of implementation, Derry Medical Center didn’t just meet their goals, they exceeded them across every category. By deploying Clearwave’s Patient Engagement Solution—DMC transformed how patients enter the practice and how revenue flows from click to care. Of the experience, Lubelczyk shares, “I have never seen a product be more impactful in a short time other than Clearwave.” See how.

Top Patient Engagement Outcomes:

  • 2x Patient online booking adoption goal
  • 45% of online bookings made last-minute
  • 10x Drop in no-show rates for self-scheduled patients
  • 86% copay collection rate across all check-in modalities
  • 43% Increase in collections
  • 1 minute, 16 seconds average check-in time
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