Faster Check-In. Cleaner Data. Stronger Revenue for Sheltering Arms

As a nationally recognized leader in physical rehabilitation with around 122k visits per year, Sheltering Arms Institute required a patient engagement infrastructure capable of meeting the administrative demands of a complex, high-volume health system. By partnering with Clearwave, Sheltering Arms positioned its organization for growth, while maintaining a 5-star experience, seeing 95% self-registration adoption and driving clean claim rates of 95% on average. See how.

Patient Engagement Results

  • 95% Self-registration adoption rate (kiosk, tablet, mobile)
  • 1m 8s Average check-in time
  • 95% Average clean claim rate
  • 47% Average self-pay collection rate via kiosk
  • 33% Appointment confifirmation rate
  • 58 Second average check-in time for pre-registered patients
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