How OSMS Eliminated Check-in Bottlenecks & Grew Collections Along the Way

The Orthopedic & Sports Medicine Specialists of Green Bay (OSMS) matched increasing provider and patient numbers with one solution that enabled staff to work proactively and patients to take ownership over their healthcare experience. At the same time, the multi-location organization increased collections by 85% while dropping check-in times and increasing acquisition. See how OSMS partnered with Clearwave to make it happen!

Patient Engagement Results:

  • 99% Self-service adoption rate via kiosk, tablet & mobile
  • 96% Clinical intake completion rate across locations
  • 85% Increase in collections after implementation
  • 85% Drop in average check-in times
  • 76% Average co-pay collection rate
  • 1m 34s Average check-in time
  • 16% Average new patient acquisition rate
  • 24% Online bookings at the last minute
  • 39% Online bookings made after hours
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