Princeton Orthopaedic Associates See More Patients With Fewer Staff

With over 70 providers seeing nearly 20,000 patients per month, Princeton Orthopaedic Associates was looking to streamline operations in a time where staffing challenges continue to hinder efficiency and care. See how they use Clearwave Scheduling and Registration to overcome a 33% drop in front desk staff without hindering patient care!

Patient Engagement Results:

  • 94% Patient adoption of kiosks
  • 1m 21s Average check-in time
  • 58% Increase in co-pay collection rates
  • 10x Increase in collections at check-in after launching kiosks
  • 66% Patient adoption of pre-registration
  • 68% Online bookings made by existing patients
  • 32% Online bookings made by new patients
  • 27% Online appointments made after hours
  • 77% Appointments with reminders confirmed
  • Dropped 33% of staff while maintaining efficiency
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