Spire Practices Improve Patient Access & Drop Call Center Training Time by 86%

Spire Orthopedic Partners is a physician-owned, physician-led organization that partners with market-leading orthopedic practices in the Northeast. At its core, Spire’s mission is to help their partner practices compete, grow and thrive in a changing healthcare landscape. To support practices in scaling operations and elevating patient engagement, Spire partnered with Clearwave. See how Spire Partner practices leverage Clearwave to create operational efficiencies and topline patient experiences.

With Clearwave Call Center, Online Scheduling and Registration, Spire Partner Practices See:

  • 86% Decrease in agent training time
  • 50% Online bookings made after hours
  • 192 Hours saved/year by reducing phone bookings
  • 84% Online booking adoption by existing patients
  • 92% Patient adoption of kiosks
  • 1m11s Average check-in time
  • 69% Average co-pay collection rate
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