Using Technology to Provide Accurate Estimations & Increase Revenue

Concord Orthopaedics is committed to providing high-quality specialty orthopaedic care across their seven locations in New Hampshire. With a high number of patients and new regulations around Good Faith Estimates set forth by The No Surprise Act, Concord Orthopaedics’ Chief Executive Officer (CEO), Jennifer White, leaned into technology to launch their estimations strategy. White shares the solutions that became imperative to their revenue-driving patient estimations approach.

Patient Engagement Results:

  • Increased self-pay collections by 5%
  • 53% of the increase in self-pay collections resulted from their estimations approach
  • Average monthly collections: $127,111
  • Copays collected via kiosk in last 6 months: ~$240,886