Clearwave Wins a Stevie® Award for Healthcare Customer Service Department of the Year 

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Patient Revenue Platform™ Provider’s clearwaveCARE Program Honored in 2024 Stevie Awards for Sales & Customer Service 

 ATLANTA – April 16, 2024Clearwave today announced its clearwaveCARE customer support and success program won a Bronze Stevie® Award for Customer Service Department of the Year in the Healthcare Industries category. Designed to provide superior client onboarding, training, support and ongoing success, clearwaveCARE offers an unsurpassed client-partner relationship. 

The 2024 Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 47 nations and territories, were evaluated in this year’s competition. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows, including the prestigious American Business Awards® and International Business Awards®.  

“At Clearwave, we believe technology is only as good as the support team behind it,” said Clearwave CEO Mike Lamb. “This is because factors such as implementation, training and support initiatives can significantly impact the effectiveness of a technology solution within any specialty healthcare practice – making the vendor partnership a critical component to lasting success.”   

He continued: “We established clearwaveCARE to help our customers get the daily value they need from Clearwave’s Patient Revenue Platform™. The combination of our innovative technology and industry-leading support has enabled us to become a trusted, long-term ally that our customers can rely on and a partner that helps them drive revenue, accelerate growth and provide top-line patient experiences.”  

The clearwaveCARE organization is founded on six key customer service pillars – all of which are designed to empower Clearwave to build long-lasting partnerships with customers: 

  1. Implementation – Clearwave provides a dedicated project manager and implementation team tasked with customizing workflows, providing recommendations and integrating Clearwave solutions with a practice’s critical systems and payers. 
  2. Support – Clearwave’s highly knowledgeable support team is easily accessible to clients and provides fast responses and effective resolutions, so practices can remain focused on patient care. 
  3. Training – Clearwave understands that good training leads to increased productivity and faster results. The company offers customers live, instructor-led training during implementation as well as access to Clearwave’s training team for ongoing needs. 
  4. Strategic Success – Clearwave assigns customers dedicated client success managers who provide insight on target metrics and best practices to help customers maximize patient engagement, mitigate risk and achieve key objectives. 
  5. CAREcommunity – Above and beyond the typical help center, the CAREcommunity provides customers with 24/7 access to best practices collateral, user guides, training videos and more, enabling them to solve issues and optimize processes independently.  
  6. Product Ideas Exchange – Clearwave customers can submit, vote and comment on ideas for enhancing Clearwave. The company’s product and clearwaveCARE organizations listen to customer feedback and prioritize feature ideas and enhancements based on their pressing needs. 

 “Our client success and operations teams execute on clearwaveCARE’s mission by providing care throughout the customer lifecycle, from implementation and training to ongoing support and success,” said Clearwave Senior Vice President of Customer Success Elizabeth Jones. “Our teams maintain a steadfast commitment to practice outcomes and the patient experience, which help promote client growth despite external factors and challenges. Being recognized as one of the Customer Service Departments of the Year in healthcare is a testament to the profound impact clearwaveCARE has on our clients’ success.” 

To see the complete list of winners for this year’s Stevie Awards for Sales & Customer Service. Learn more about how Clearwave can help get your practice paid, while improving efficiency and patient satisfaction.

About Clearwave 

Clearwave is the Patient Revenue Platform™ for High-Growth Practices. Clearwave provides a purpose-built platform turbo-charged to enable practices to grow revenue, increase point-of-service collections, and accelerate patient acquisition and retention. Specialty healthcare practices use Clearwave to enhance patient self-scheduling, streamline patient registration and intake, automate patient communications, and create true financial transparency for both patient and practice alike through real-time, multi-factor eligibility™ verification. At the core, Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship through clearwaveCARE. Unlock your practice’s growth potential with Clearwave today.

About The Stevie Awards 

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service and the new Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards 

 

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