Suncoast Orthopaedic Keeps Pace with Growing Demand & Reallocates Workloads

After struggling with disconnected tools that created double entry, time-consuming manual work and frustrated patients, Suncoast Orthopaedic Institute turned to Clearwave’s AI Patient Engagement Platform to streamline the entire pre-visit journey. The result: 76 hours saved every week, an 83% drop in check-in times and an 80% reduction in calls tied to registration and eligibility. With leaner front-desk operations and staff reallocated to higher-value work, Suncoast now keeps up with high patient volumes while getting patients to providers faster. See how.

Patient Engagement Results:

  • 76 Hours saved/week
  • 2 Check-in roles reallocated
  • 1m39s Average check-in time
  • 99% Kiosk adoption rate
  • 83% Drop in check-in times
  • 80% Drop in calls (tied to registration and eligibility)
  • 90sec Average pre-registration check-in time
  • 62% Pre-registration adoption rate
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