Inside Holyoke Medical Center’s Digital Front Door Transformation

With over 300 providers caring for 17,000 patients per month, see how this independent community hospital system leveraged patient-led technology to meet state requirements for collecting Race, Ethnicity, Language and Disability information (RELD); Sexual Orientation and Gender Identity information (SOGI); and Social Drivers of Health (SDOH) data. From improved data capture to 94% patient adoption of self-registration and improved financial performance — see how Holyoke made it happen with one solution.

Patient Engagement Results:

  • 94% Patient Adoption of Self-Registration
  • 56% Co-Pay Collection Rate (Up From 0%)
  • 2M 11S Average Check-In Time
  • 90 Second average check-in time for pre-registered patients
  • 66% Appointment confirmation rate
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