The Eye Care Institute opened its doors in Louisville, KY in 1984. It performs over 1,500 surgical procedures, over 1,000 LASIK and other laser procedures, and has over 36,000 office visits each year. They knew they wanted to implement kiosks, but they were also searching for a company that would integrate with their practice management solution, Nextech, the leading healthcare technology provider for specialty physician practices. The Eye Care Institute wanted to collect more data on their patients, especially to help them have cleaner claims.
The Eye Care Institute collaborated with Clearwave and Nextech to implement the following patient access solution: Clearwave’s kiosks, Enterprise EligibilityTM, and Mobile Pre-CheckTM. By using kiosk concierges, they were able to help patients through the transition to self-check-in more smoothly, resulting in nearly zero patient push-back. The practice has seen a dramatic increase in its efficiency. Clearwave and Nextech have helped The Eye Care Institute speed up their eligibility verification and payment collection processes.
We knew we wanted a kiosk and a company that could integrate with Nextech. However, when we selected Clearwave we achieved so much more than we originally envisioned. Patients are updating their own data resulting in cleaner claims and faster payment. Overall, we’ve seen dramatic improvements in patient registration, billing and eligibility efficiency.Mark Prussian CEO, The Eye Care Institute