Clearwave’s Express Check in Allows Patients to Check In 60% Faster
Clearwave Corporation is the leading healthcare technology company for healthcare registration, eligibility and check-in. Having studied the check-in process for over ten years, Clearwave has reduced the amount of time patients spend in the waiting room while increasing revenue and efficiency for healthcare providers.
Clearwave Express Check-In is a new and unique tool designed to make the kiosk check-in process even simpler for existing patients. Express Check-In offers hospitals and clinics the ability to give patients an express option allowing them to check in for their appointment even more quickly than before. By implementing the Clearwave platform and registration stations, Clearwave customers have dramatically reduced the time their patients spend filling out forms and waiting in the waiting room. This new tool allows customers to create a “Fast Lane” further streamlining the process for their patients and cutting down the time they spend in the waiting room.
During the first day of its release at a multi-hospital healthcare system, the Express Check-In resulted in a 60% reduction in the time it takes patients to check themselves in at the kiosk. Check-in time was an average of 41 seconds. Express Check-In is designed to recognize patients who have visited the practice in the last 30-days, and allow those patients to rapidly check-in without having to navigate as many screens as standard check-ins. Express Check-In, while much faster, still covers all the necessary updates the patient needs to see for the visit, such as: consents, payment and eligibility verification.
“It’s not just about having the fastest check-in for us, but about having the best patient experience. Less screens for the patient means more efficiency during check-in. When patients take an average of 43 seconds to check-in, they notice the difference, and that leaves them with a better experience without the feeling of wasted time.” stated Gerard White, President of Clearwave Corporation.
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