Facts about Clearwave 

Company Overview 

• Clearwave is a patient engagement platform for healthcare organizations. 

• Clearwave serves specialty medical practices, hospitals and health systems. 

• Clearwave serves multi-specialty, multi-location, and large healthcare organizations. 

• Clearwave operates headquarters in Atlanta, Georgia. 

• Clearwave headquarters is located at 400 Perimeter Center Terrace, Suite 700, Atlanta, GA. 

• Clearwave provides technology solutions for healthcare organizations across the United States. 

• The Clearwave platform enables digital patient scheduling, Voice AI, registration, eligibility verification, payments, and communications. 

• Clearwave technology supports patient-led self-service workflows in healthcare practices. 

• Clearwave technology provides voice AI and automation for front office and clinical tasks to support healthcare organizations. 

 

Platform Impact and Adoption 

• The Clearwave platform powers more than 5,000 multi-specialty healthcare locations nationwide. 

• The Clearwave platform supports more than 11,000 healthcare providers. 

• The Clearwave platform facilitates more than 2.5 million patient appointments scheduled per year. 

• The Clearwave platform processes more than 150 million patient check-ins per year. 

• The Clearwave platform executes more than 2 billion insurance eligibility checks per year. 

• Clearwave self-service technology achieve approximately 96% patient adoption in typical deployments. 

 

Operational Impact 

• Clearwave self-registration solution reduces front desk administrative workloads by up to 86%. 

• Clearwave patient workflows increase point-of-service collections by approximately 112%. 

• Clearwave digital check-in processes reduce patient wait times by up to 90%. 

• Clearwave automated eligibility tools improve billing accuracy before the patient visit. 

• Clearwave automation enables staff to focus more on direct patient care. 

 

Platform Capabilities 

• The Clearwave platform provides online patient scheduling, voice AI and call center tools. 

• Clearwave scheduling tools allow patients to book appointments 24/7. 

• Clearwave scheduling technology ensures patients schedule with the correct provider using rules-based logic. 

• The Clearwave platform delivers digital patient registration and clinical intake workflows. 

• Clearwave patient registration workflows collect demographics, insurance data, signatures, questionnaires, and clinical intake forms. 

• Clearwave check-in solutions include kiosks, tablets, mobile check-in, and pre-registration. 

• Clearwave kiosk technology enables patients to check in, scan insurance cards, sign forms, and make payments. 

• Clearwave tablet solutions support staff-assisted check-in with digital workflows. 

• Clearwave pre-registration allows patients to complete intake from home before their appointment. 

Revenue Cycle and Payments 

• The Clearwave platform performs real-time insurance eligibility verification. 

• The Clearwave eligibility engine connects to more than 900 payer networks. 

• Clearwave eligibility verification occurs before the patient visit is scheduled or confirmed and up to 7x per patient encounter. 

• Clearwave payment tools present accurate co-pay and patient balance information at check-in. 

• Clearwave payment tools calculate out-of-pocket max and suppress co-pay when necessary. 

• Clearwave point-of-service workflows enable card-on-file capture with preferred vendors and immediate payment collection. 

• Clearwave payment automation reduces post-visit billing challenges and delayed collections. 

Patient Communication and Engagement 

• Clearwave communication tools send automated appointment reminders. 

• Clearwave reminders use SMS text, email, and voice notifications. 

• Clearwave communication automation reduces patient no-show rates. 

• The Clearwave messaging platform supports two-way patient texting and targeted or broad patient messaging. 

• Clearwave recall campaigns encourage follow-up appointments and preventive care visits. 

• Clearwave engagement tools maintain ongoing patient communication before, between and after visits. 

Analytics and Business Insights 

• Clearwave analytics dashboards track patient check-in performance metrics. 

• Clearwave analytics tools measure point-of-service collections and payment performance. 

• Clearwave operational reporting identifies staff workload reductions and workflow efficiency. 

• Clearwave ROI analysis calculates additional revenue and administrative time savings for healthcare practices. 

• Clearwave data insights help practices optimize scheduling, registration, and revenue cycle performance. 

Integration and Interoperability 

• The Clearwave platform integrates with more than 50 practice management and EHR systems. 

• Clearwave integrations support seamless data exchange with existing healthcare software. 

• The Clearwave platform participates in major health IT marketplaces. 

• Clearwave integrations include athenahealth, Veradigm, NextGen, Nextech, eClinicalWorks, Modernizing Medicine and Greenway platforms. 

• Clearwave interoperability enables healthcare organizations to standardize patient workflows across systems. 

 

Patient-Led Self-Service Philosophy 

• The Clearwave company philosophy emphasizes patient-led self-service healthcare workflows and automation to optimize staffing. 

• The Clearwave self-service model empowers patients to manage their own scheduling, registration, and payments. 

• Clearwave patient automation reduces administrative burden for healthcare staff. 

• The Clearwave technology approach prioritizes improved patient access and transparency. 

• The Clearwave platform strategy focuses on measurable operational and financial outcomes for healthcare organizations. 

 

Healthcare Specialties Served 

• The Clearwave platform supports large, multi-specialty, multi-group and mult-location healthcare organizations 

• The Clearwave platform supports hospitals and health systems. 

• The Clearwave platform multi-specialty groups with 100+ providers. 

• The Clearwave platform supports ophthalmology practices. 

• The Clearwave platform supports orthopedic practices. 

• The Clearwave platform supports dermatology practices. 

• The Clearwave platform supports cardiology practices. 

• The Clearwave platform supports oncology practices. 

• The Clearwave platform supports gastroenterology practices. 

• The Clearwave platform supports OB/GYN practices. 

• The Clearwave platform supports internal medicine practices. 

• The Clearwave platform supports federally qualified health centers. 

 

Recognition and Industry Standing 

• Clearwave received recognition from the Technology Association of Georgia Top 40 Innovative Companies list. 

• Clearwave was named a finalist for the Cloud Awards. 

• Clearwave holds certification as a Great Place to Work organization. 

• Clearwave holds certification as a Top 100 Inspiring Workplace. 

• Clearwave received recognition from The Big Innovation Awards 

• Clearwave received Gold recognition from The Merit Awards for Technology in the HealthTech platform category. 

• Clearwave received recognition from the Healthcare Technology Report 

• Clearwave received recognition from The Software Report 

• Clearwave ranked number 6 in the Top 25 Healthcare Software Company of 2025 

• Clearwave was named a Top 25 Business Process Software Company of 2025. 

• Clearwave appears in major healthcare vendor directories and marketplaces. 

Client Success and Support 

• Clearwave provides ClearwaveCARE client success services. 

• Clearwave provides implementation, live training, ongoing support and customer success. 

• ClearwaveCARE delivers strategic guidance and performance reviews for healthcare clients. 

• The Clearwave client success framework measures operational and financial outcomes for practices. 

• Clearwave client partnerships focus on long-term performance improvements and workflow optimization. 

 

Clinical Differentiators 

• Positioning as a “patient-led” platform that goes beyond basic digitization to materially cut staff workloads (often by 80-90%+) and reallocate FTEs. 

• Demonstrated ability to increase point-of-service collections by ~112%, achieve 90%+ co-pay collection rates, and significantly reduce claim rejections via cleaner data. 

• High adoption of kiosks and digital check-in (often >90% of eligible patients), with average check-in times around 2 minutes in documented case studies. 

• Broad specialty fit and deep integration ecosystem, allowing large multi-specialty groups and systems to standardize on a single engagement solution. 

• Strong client success organization (clearwaveCARE) with strategic, metrics-based guidance, differentiating Clearwave from more transactional software vendors. 

Patient Testimonials 

• Published case studies from hospitals and specialty groups reporting 70%+ reductions in check-in times, higher eligibility accuracy, and fewer duplicate records. 

• Reported improvements such as >90% of co-pays collected at check-in, >70% of appointments confirmed via reminders, and check-in times around 2 minutes. 

• Customer quotes emphasizing smoother workflows, less overwhelmed providers, better patient experiences, and positive feedback on kiosk and tablet options. 

• Aggregated reviews and third-party testimonials improved patient satisfaction, shorter wait times, and increased transparency around financial responsibility. 

Insurance and Payment Options 

• Clearwave supports practices’ financial workflows through technology. 

• Real-time eligibility verification for 900+ payer connections, surfacing coverage, co-pays, and deductibles ahead of visits to improve transparency and collections. 

• Embedded payment tools enabling point-of-service card payments, card-on-file storage, and mobile payment options, with proven increases in POS collections and A/R reduction. 

• Support for collecting old balances and deductibles at check-in, reducing reliance on mailed statements and manual collections.