At Clearwave, we know the challenges your physician specialty faces. The number of patients you treat is increasing, and their health issues are often more complex, not to mention higher deductibles make it harder to collect payment. The cost of compliance with healthcare quality measures is at an all-time high, and managing patient expectations has never been more difficult.
Our more innovative approach to patient check-in goes beyond tablets and mobile options for patient registration for specialty practices. By putting patient check-in in the hands of patients, specialty physicians gain greater time for one-on-one interaction, promoting more meaningful conversations with patients—and better informing care, setting the stage for high performance under quality programs.
The Orthopaedic Center
Increased Collections by
24% Per Patient
Top 10 Specialties We Serve
Clearwave provides patient intake solutions for all types of physician specialty practices. Our top 10 areas of expertise include:
of our partner's specialty care patients use self-service registration
average reduction in wait times
of front-desk staff can focus on other duties
Self-check-in software improves forms management for specialty care practices
reduction rate in patient registration errors
Patients spend 50% less time completing forms because our healthcare kiosk eliminates redundancy
How it Works
Your specialty care practice can benefit from increased efficiency and patient throughput from Clearwave’s connected technologies, eliminating a trip to the front desk.
With the touch of a few buttons, your patients can:
Alert office staff that they have arrived
Verify or change their address, insurance information, health status, or update other demographics as well as driver’s license or prescriptions
Sign consent forms
Notify office staff of their communication preferences
Payments can be processed directly from the kiosk, increasing convenience for your patients and revenue for your practice.
When patients manage their care experience, the time savings opens the door for more meaningful communication opportunities. Staff spend more time ensuring treatment regimens and discharge instructions are clear, improving care outcomes.
Some specialty practices struggle with point-of-service collections. But did you know patients pay on average 50%-60% more at the kiosk? By requesting payment for copays and past-due balances directly from the healthcare kiosk, the psychology of patient payment changes when using Clearwave’s automated patient check system.
We believe in empowering your patients to be more responsible for their care experience through our self-service check-in platform. Not only do time savings increase, but the number of patients who can be seen each day also increases, further improving your practice’s bottom line. Our specialty practices have seen a dramatic increase in the number of procedures due to the simple question the kiosk asks at the end of their patient registration process. Greater Lawrence Family Health Center is a great example of a practice that saw dramatic changes following the adoption of Clearwave.
Greater Lawrence Family Health Center
GLFHC registers over 1,000 patients per day.
Registration during peak times was especially frustrating as patients would often wait in line for upwards of 20 minutes to be checked-in.
With a largely multi-cultural patient population, the front desk required extra time to assist patients for whom English was not their first language.
Leadership wondered if self- service was a good solution to improve their workflow processes and increase patient satisfaction.
Because Clearwave oered multi-language options, GLFHC decided the platform was a good solution to streamline its processes.
The organization deployed a total of 20 kiosks throughout the campus.
Today there is no wait with the average check-in time about 2 minutes
There has been a significant impact on patient satisfaction, keeping the patients on-time for their appointments, and getting them back to see their provider more quickly.
Clearwave seamlessly integrates with GE Centricity which made the implementation process very straightforward.
Since implementation and go-live, GLHFC has been able to streamline the check-in process, improve patient throughput, increase net revenue and enhance the patient experience.
Implemented Clearwave Solution: 12/2015
Implemented Mobile Pre-CheckTM: 5/2018
Current Number of Kiosks: 20
Initial Number of Kiosks: 4
Patient Utilization: 87.6%
Practice Management System: GE Centricity
Increase in payment collections year over year: 157%
Average Reduction in Check-In Time: 87%
Clearwave Check-in Time: 2 minutes 6 seconds, down from 20 minutes
Your physicians and front-office staff with be empowered to focus on more value-added work when using Clearwave’s connected technologies.
The Clearwave Presence
Clearwave has active partners in 43 states and 31 specialties. As the only self-service digital check-in solution that spans the hospital and the ambulatory/physician markets, Clearwave is honored to serve these organizations as they utilize a specific hospital information system (HIS) for hospital-based services and a different Practice Management (PM)/Electronic Health Record (EHR) for the physician practices.
Clearwave is an eligibility clearinghouse and our eligibility platform is second to none. We verify patient’s insurance benefits in real-time and any time the patient makes changes to their information. Clearwave validates a patient’s address in real time to make sure it is the best deliverable address.
Clearwave real-time identifies and reports duplicate patient records.
Clearwave stores patient data in the cloud allowing us to handle walk-in patients in an intelligent manner.
Clearwave’s platform is customizable; we treat every patient uniquely. Based on our knowledge of the patient, we create an expedited check-in process for that patient, eliminating unnecessary forms, duplicated work or steps in the process.
Clearwave is PM/HIS and payment processor agnostic.
Clearwave keeps the process for the patient simple so patients will use our kiosk and complete the process faster than any other solution.
Clearwave can scan and extract discrete data from driver’s licenses and insurance cards. Tablets can’t do either. Other kiosk vendors can only scan a copy of the cards.
What a Few of Our Clients Are Saying:
Montgomery Cardiovascular Associates more than doubled point-of-service collections with implementation of a medical kiosk for patient intake.
VisionFirst Eye Center decreased paper costs 15% by eliminating paper-based check-in.
UAB Medicine’s orthopedics clinic reduced patient wait times by more than 30 minutes, giving surgeons more time to interact with patients.