Comparison Other Patient Engagement Solutions​ Clearwave's Leading Patient Engagement Solution​ Practice Management ​Systems
Scheduling Limited customization, fragmented workflows, 'schedule-at-all-costs' approach

Manual backend fixes, extra staff work and frustrated patients​ 		Smart scheduling w/ provider-patient matching & eligibility checks​

One universal link, 24/7 booking & automated routing, saves 500-1,500 hours/year ​ 		Limited access hidden behind portal/passwords causing low adoption​

Often requires additional patient engagement partner to supplement
Eligibility Outsourced/basic checks with limited or no dashboard​

Limitations require staff to stay heavily involved, no time savings 		900+ Payers & VSP eligibility via all-patient dashboard & flagging system for faster issue resolution

Gold-standard eligibility, drops Claim Rejections by 94% & workloads by 87% 		Rely on outsourced/basic checks with limited dashboards or no dashboard​

Time-consuming patient-by-patient steps & higher risk of claim rejections​
Registration Reviews indicate basic registration workflows that create glitches or inability to capture necessary information​​

No kiosk option to support patient-led approach, slowing check-in times and require staff intervention 		Patient-led kiosks—zero-staff, ADA & HIPAA compliant—see 96% adoption at check-in

Custom workflows capture data, consents, images & more 		Heavy reliance on mobile apps, tablets or portals with sub-30% patient adoption​

Staff intervention remains heavy, impacting collections & wait times
Collections Weak financial impact due to minimal use of self-service tools + bad data collection & poor insurance verification​

Limited ability to collect payments at check-in & while methods are new, unproven and increase complexities 		Simple payment option drive 96% co-pay collection rates​

Practices see 40-154% increase in collections after adding kiosks 		Weak financial impact due to minimal use of self-service tools + bad data collection & poor insurance verification​

Limited ability to collect accurate payments at check-in & low portal adoption of other collection methods
Communications Mixed reliability, a main focus for some while an after-thought for other vendors​

Some send reminders to patients without appointments; others trigger too many reminders, frustrating patients 		Custom send frequencies keep outreach relevant, dropping no-show rates drop as low as 5%​

Automated, personalized and time-saving notifications​ 		Basic communications suite or 'vendor partners' to add-on to your tech suite

Reviews indicate difficult to-use communication features that result in wasted staff time
Support No dedicated support organization, often outsources or hard-to-access​

Reviews indicate support is lacking from implementation and beyond on 		ClearwaveCARE dedicated organization to clients​

Fast, Local & Knowledgeable via phone, email & chat support​ 		Reviews indicate support lacks product knowledge and is slow to act

Practices are bounced between vendors if PM system works with other partners​