This week Eric Anderson, Clearwave Chief Operating Officer, AKA The Solutions Guy, explains how eligibility is not a commodity. It is critically important to your revenue cycle that the process be automated and the data presented contain the precise benefit information you need to provide the best care and manage patient expectations as to cost.
Eric: Amber, I was talking to someone the other day. And they told me that insurance eligibility is like gasoline. It’s all the same. It doesn’t matter where you get it from.
Amber: That is so not true.
Eric: Why do you say that?
Amber: Because gasoline is used the same way by everyone. So, sure, get it from wherever. Insurance eligibility should be based on the needs of the practice.
Eric: Can you give me some examples?
Amber: Absolutely. The benefit information that an imaging center needs to see is going to be completely different from a physical therapy clinic and an ophthalmologist. At Clearwave, we’re able to customize the data based on the provider, the service, or the location. We can even handle copay tiers.
Eric: Wow. So, I think the next time someone says that to me, I’m going to tell them that other people’s eligibility is like gasoline. It’s all the same and harmful if swallowed. But, seriously, take it from the Solutions Guy. Clearwave’s eligibility is the best most customized eligibility on the market. Contact Clearwave today and we’ll share more information with you.