This week Eric Anderson, Clearwave Chief Operating Officer, AKA The Solutions Guy, shares some wisdom from George Bernard Shaw that still rings true today. Changing minds is key to changing results.
Eric: Progress is impossible without change. And those that cannot change their minds, cannot change anything. So said George Bernard Shaw over 100 years ago and it is still true today. That’s why, at Clearwave, every project has a change management consultant. And, today, I’ve asked Ellie Lee, our most experienced customer success consultant, to share with us how she changes minds and gets people to embrace new technology.
Ellie: Eric is right. Changing minds is the hardest thing that we do. Now, from all the successful clients and installs that I’ve done, they have three things in common. The first one is an invested and confident manager. Second is buy-in from all the staff. They have to believe that this will work and will make things better for them. The third one is time. The doctors, patients, staff, and nurses need time to adapt to the new workflow and technology. Now, when all three things are working together, amazing things can happen like a reduction in check-in time from 20 minutes to 3 minutes or even 100% increase in point of collection from year to year. And, sometimes, there’s a 50% jump just on the first day. But, in the end, it’s all about changing minds.