Clearwave Corporation is a fast growing, innovative healthcare technology company working to improve healthcare for patients & providers through creative technology and processes. Our product has an immediate and wide-ranging impact on the efficiency of the patient registration process as well as the revenue cycle. We eliminate paperwork, automate eligibility verification, reduce check-in times, and increase cash collections. We are a team of smart, savvy people who like to work hard. We enjoy what we do and the people we work with.
The Implementation team works directly with hospitals and physician practices to implement Clearwave’s self-service registration solution. We play a critical role by working alongside our customers to understand their business processes, challenges, and objectives to successfully deliver value. The Technical Solutions Analyst is a key member of the Implementation team. In this role, you will work directly with customers to understand their technical requirements and facilitate the integration builds between systems. You will partner with the Clearwave Integration team and external partners to oversee integration efforts and ensure data integrity. You’ll be responsible for documenting specifications, managing project scopes, testing integrations, and delivering technical solutions to customers.
The person in this role must be highly collaborative, disciplined, and have a strong sense of duty. The position requires attention to detail, strong time management, and account/project management to partner with customers and internal teams for success.
Responsibilities and Duties:
Lead technical tasks for customer implementations. Tasks include: Lead integration kickoff meeting, Communicate and document integration feature set to customer, ensure necessary tasks are completed to facilitate integration work, complete customer integration testing and obtain interface signoff, Monitor patient and appointment loads
Expected workload is 8-10 implementations at a time
Serve as liaison between customer and Clearwave integration team
Maintain good rapport with Clearwave integration partners
Gather business requirements for new features and scope out with integration team
Assist with customer integration maintenance and upgrades
Assist as Tier 2 Support for integration functionality
Maintain up-to-date customer integration documentation including interface changes and contact information.
Build productive customer relationships and take responsibility for customer satisfaction.
Work independently to complete tasks on time and collaborate with others as part of a team.
Assist with internal company initiatives.
Onsite travel as needed.
Knowledge, Skills, and Abilities:
Customer-oriented approach to solving problems and providing hands on support.
Process orientation that demonstrates ability to analyze, design, and build complex processes.
Exceptional communication, organizational, and time management skills.
Demonstrate resourcefulness, motivation, and initiative.
Client service experience.
Hands-on experience with software implementations.
NOTE: This job description is not intended to be all-inclusive. Clearwave Corporation is a dynamic, growing software company. Employees will perform other related duties as assigned to meet the ongoing needs of the organization.