In November 2018, Urology Centers of Alabama went live with Clearwave’s Enterprise Eligibility TM and four of Clearwave’s self-service registration kiosks at their Homewood Office. After their go live, Urology Centers of Alabama had an astounding 99% patient utilization of their new kiosks. With Clearwave’s self-service patient registration solutions, Urology Centers of Alabama reduced their average check-in time to three minutes.
Jason Biddy, Urology Centers of Alabama’s CEO, said “since implementing Clearwave, we’ve seen an incredible return on our investment. Patients have effortlessly adapted to using kiosks. Our rejected claims have dropped by approximately 20%. Our point of service collections at the kiosk have increased by roughly 78%.”
About Urology Centers of Alabama
For over 60 years, Urology Centers of Alabama has been committed to providing the highest quality medical services in a compassionate and caring environment. With 24 skilled urologists, two urogynecologists, two radiation oncologists, a medical oncologist, a pathologist, a team of physicians’ assistants and nurse practitioners, and over 160 employees, the practice has earned a well-deserved reputation for excellence in the Birmingham medical community.
Clearwave is headquartered in Atlanta, Georgia. The company is the leading provider of Patient Information Exchange software, kiosk, mobile, and desktop self-service solutions. Clearwave’s Patient Information Exchange software integrates with healthcare provider existing systems and processes to verify patient demographics, insurance and payment information resulting in improved cash flow and administrative processes while enhancing patient experiences.