Our Blog

December 21, 2017

3 Ways Leaders Can Become Masters of Change Management

When it comes to revamping an organization’s front office, the difference between success and failure often hinges on one key characteristic: the change management skills of the leader who spearheads the project.
December 14, 2017

Leveraging IT to Optimize Revenue Cycle Management

A recent survey found that more than half (56 percent) of Americans are delaying payment on medical bills, citing high-deductible health plans and confusion over insurance coverage as the primary reasons. The survey, conducted by Omaha, Neb.-based communications solutions provider West Corporation, also revealed that providers are finding it...
December 13, 2017

Self-Service Patient Check In Changes Payment Psychology

According to a recent AON Hewitt survey, more than one-third of high-cost patients wait until their bill arrives to determine how they will cover their out-of-pocket responsibility. But patients who use digital check-in are more inclined to pay at the point of service. Some in the industry believe the reason for this behavior is that patients...
December 6, 2017

5 Trends from AAO 2017: Bionic Lenses and Digitalization Top List

One of the most exciting aspects of attending the annual American Academy of Ophthalmology (AAO) meeting is the chance to see what’s just ahead in eye care: the new techniques, technologies and research that will soon make a difference for patients.