"We increased our upfront patient collection rate and are now driving a 96% patient collection rate before rendering patient care. Almost immediately we were able to reallocate FTE staffing, while still providing a positive patient experience and coverage at the front desk. We did this by shifting our people to other areas of the practice, we didn’t have any layoffs or staff dissatisfaction just improved use of FTEs."


Patient collection rate


Drop in FTEs required in certain departments, reallocating staff to other areas.

1m 20s

Average check-in time

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