Written by: Lauren Thames
Many practices are upgrading to digital check-in systems that help streamline workflows for staff and reduce patient wait times. However, encouraging patients to move to a digital-only check-in process can be challenging.
For example, some patients—and staff—fear the loss of human interaction at the start of their patient visit. Older patients may be apprehensive of working with a system they have never used before and patients with children in tow may be irritated by the perceived hassle of having to manage their check-in experience on their own.